Returns Policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 10 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

To initiate a return or exchange, please complete the following steps:

  • Login to our online return portal using your email address and order ID
  • Choose the products you wish to return or exchange from your order
  • Submit the Request for a return label
  • Once accepted you will receive a request approval email and a return label (in a separate email) within 48 hours 
  • Print your prepaid shipping label that you will receive by email
  • Send all items back to us using the label provided
  • All refunds and exchanges will be submitted within 5 business days of receiving the returned product

Click Here to Enter the Returns Portal

Returns may also be requested by emailing our customer service at lia@gconti.com

Note: Return label Insurance will not be applied unless scanned in by the carrier facility using brown tape or a FREE carrier box (available at all shipping facilities)

 

Additional Terms and Conditions:
Custom design, engraved, or clearance items are final and cannot be returned or exchanged
Items marked as 'Final Sale' may not be returned 
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use, no alternations by any jeweler, and must be deemed acceptable by GC
International returns are not subject to our free return policy, and special orders are not returnable.
Items sent to our office without a RMA number, packages shipped beyond the 10-day return period, or packages that are improperly packaged or uninsured will not be accepted.

 

More questions? 
Contact Us!
lia@gconti.com

(248) 569-6747

23077 Greenfield Road, Suite 358
Southfield Michigan
48075 United States
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